1. General Information

Shipment costs are not included in the product price and are charged to the buyer unless explicitly stated otherwise.
Before completing your purchase, you may view the shipping cost by adding products to your shopping cart.
Shipping fees vary depending on your delivery address, the total weight and volume of your order, and the courier’s pricing policy.

2. Product Availability & Order Processing

If a product is not immediately available for dispatch, your order will remain pending.
We will contact you via email with details regarding:

  • estimated availability and shipping date,
  • possible substitution, or
  • cancellation and refund options.

3. Accurate Delivery Information

The delivery address provided by the customer must be real, correct, and complete.
If the customer is absent during delivery or if the address has changed, they are responsible for informing the business in time.
Otherwise, any additional shipping costs incurred will be borne by the customer.

Important: Receiving the parcel and signing for it with the courier constitutes full acceptance of the product and confirmation of its excellent condition.

4. Shipping Within Greece (ACS Courier)

All orders within Greece are shipped via ACS Courier to the address specified at checkout, provided products are available.
Dispatch typically takes up to 7 working days unless otherwise communicated.

4.1 ACS Shipping Costs (Express Next Day)

The cost of shipping depends on the destination and parcel weight. The following ACS tariff table applies:

Express Next Day Service Charge (€ up to / kg) Charge (additional kg) Delivery Time
(Working Days)
Within City €2.50 / 2 kg €0.50 / each additional 1 kg 1
Within Region €2.80 / 2 kg €0.70 / 1 kg 1–2
Mainland Destinations €2.80 / 2 kg €0.70 / 1 kg 1–2
Island Destinations €3.00 / 2 kg €0.90 / 1 kg 1–3
Remote Areas €4.00 / 2 kg €1.00 / 1 kg 1–5

These prices include VAT and may change at any time depending on ACS pricing policy, fuel surcharges, or specific destination conditions.
The exact shipping cost is always displayed at checkout before completing your order.

7. Delayed Deliveries

If your order is delayed for any reason, please contact us at
info@thetaforceramics.com.
We will look into the matter and provide updated delivery information.

8. Contact Information

For shipment-related questions, please contact:

Theta for Ceramics
Email: info@thetaforceramics.com
Website: www.thetaforceramics.com